Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
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Delivery Time
✓Dhaka City: 1–3 Business Days
✓Outside Dhaka: 2–5 Business Days
✓Delivery may vary during holidays or promotional periods.
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Shipping Charges
Shipping charges are calculated during checkout based on your delivery location. Promotional offers may include free shipping on eligible orders.
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Order Tracking
Once your order has been shipped, you'll receive tracking details via SMS, email, or phone so you can monitor your delivery status.
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Delivery Delays
Unexpected events such as severe weather, public holidays, strikes, or courier issues may occasionally affect delivery times. We appreciate your patience in these situations.
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Failed Delivery
If delivery cannot be completed because of incorrect address details or unsuccessful delivery attempts, our support team will contact you to arrange another delivery.
Need Help With Your Shipment?
If you have questions about your order, shipping status, or delivery, please contact the Royal Maacaw customer support team. We're committed to ensuring every order reaches you safely and on time.