Returns + Exchanges

At Royal Maacaw, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with an easy and transparent return and exchange process.

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Return & Exchange Window

You may request a return or exchange if your order meets the following conditions:

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Items Not Eligible

The following items cannot be returned or exchanged:

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Damaged or Incorrect Items

If you receive the wrong product, a defective item, or an item damaged during shipping, please contact our customer support within 48 hours of delivery. We will arrange a replacement or suitable resolution as quickly as possible.

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Size Exchanges

Need a different size? Size exchanges are available subject to stock availability. The product must be unused and returned in its original condition.

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Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund. If approved, refunds will be processed using the original payment method or another agreed method where applicable.

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Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged product supplied by Royal Maacaw.

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Need Assistance?

If you need help with a return or exchange, our customer support team is ready to assist you. Please contact us through our Contact page or official social media channels before returning any item.